Liesbeth De Backer, registered at  9722 Kruisem, Belgium, company number 0607.941.362

You can reach us at: hello@fullofyoga.be

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

Service Provider: Liesbeth De Backer
Client: The consumer or business entering into an agreement with us and thereby accepting the Terms and Conditions.
Offer: All offers issued by us, whether via the website, social media, or email.
Service: The services we provide: Liesbeth De Backer
Products:

• Physical products

• E-books and digital downloads

• Online trainings

• Physical yoga classes: private and group

• Workshops in schools and companies

Agreement: The agreement between you, as the Client, and us, as the Service Provider.
Effective Date: The date on which the purchase of the product or service is made.
Right of Withdrawal: The consumer’s right to withdraw from a distance contract within 14 days, in accordance with Articles VI.47 et seq. WER. Businesses are not entitled to this right.
Written: Communication via email or registered letter where required.
Website: www.fullofyoga.be

Article 2 – Applicability of the Terms and Conditions

2.1. These Terms and Conditions describe the rules under which we, as the Service Provider, deliver our products and services to you, as the Client. They apply to all our quotations, offers, trainings, agreements, services, and products, and contain important information about your rights and obligations.

2.2. These Terms and Conditions take precedence over any terms provided by you, unless explicitly agreed otherwise in writing.

2.3. The most recent version of these Terms and Conditions always applies.

Article 3 – Offer and Acceptance

3.1. We make our offers available via the website.

3.2. We reserve the right to adjust prices and/or conditions at any time. The offer valid at the moment you accept it (i.e., purchase) is the applicable offer.

3.3. We cannot be held to an offer if you could reasonably have understood that it contained a material error or typo, such as an unrealistically high discount or unusually low price.

Article 4 – Execution of the Agreement & Client Information

4.1. We offer several types of services and products, including:

• Physical products

• E-books and digital downloads

• Online trainings

• Physical yoga classes (private and group)

• Workshops in schools and companies

4.2. By purchasing our products or services, you accept the offer and the obligation to pay the full amount. If you terminate the agreement early, you remain responsible for the full payment.

4.3. We carry out the assignment to the best of our abilities and according to professional standards. We cannot be held liable if the intended result is not achieved.

Article 5 – Cancellation Policy

5.1. If you need to cancel a physical yoga class, you may do so free of charge more than 24 hours before the session. If cancelled within 24 hours, we reserve the right to charge the full class fee.

5.2. Missed classes in a yoga series cannot be made up.

Article 6 – Fees

6.1. General

Prices are listed on our website. If you act as a business, we issue an invoice accordingly.
Prices are expressed in euros and include all costs unless stated otherwise. Additional costs will always be communicated clearly.

6.2. Payment

6.2.1. All goods and services must be paid via our website. Business clients receive an invoice.

6.2.2. Invoices must be paid in full within 30 days to:
BE25 7512 0748 7282, with reference to the invoice number.

6.2.3. Failure to pay on time makes all outstanding invoices payable immediately, without notice. A late fee of 5% per month and a compensation of 10% (minimum €50) apply. Partial payments do not reduce this compensation.

6.3. Suggested Retail Price for B2B

For wholesale clients, the suggested retail prices included in the PDF must be followed. Deviating from these prices is strictly prohibited.

Article 7 – Duration and Delivery

7.1. Orders are delivered to the address provided by the Client. We are not liable for errors in shipping information.

7.2. We aim to deliver physical products within 5 business days in Belgium and 7 business days to the Netherlands. If an item is out of stock, you will be informed.

7.3. If delivery is delayed, we will notify you as soon as possible.

7.4. If you are not home at delivery, the package will be taken to a pickup point. Late collection does not entitle you to cancel the agreement.

7.5. We are not liable for consequential damages resulting from late or failed delivery by the carrier.

Article 8 – Right of Withdrawal

8.1. You have the right to withdraw from the purchase of physical products within 14 calendar days, without giving a reason. The withdrawal period starts the day after you receive the confirmation email.

8.2. Exceptions:
The right of withdrawal does not apply to:

• Online courses

• E-books

• Digital downloads and PDFs

The right of withdrawal is lost once digital content is delivered at your request before the end of the withdrawal period.

Services cannot be refunded once they have been fully or partially performed.

Article 9 – Exercising the Right of Withdrawal

9.1. To exercise your right of withdrawal, you must notify us in writing (email or post), including your order number and product name, before the withdrawal period expires.

9.2. Products must be returned within 14 calendar days after notifying us.

9.3. If the returned product is diminished in value due to handling beyond what is necessary to assess its nature and functioning, we may charge compensation. Only items in original packaging, with all accessories and proof of purchase, can be refunded.

9.4. Upon withdrawal, we refund all payments (excluding standard shipping costs) within 14 days, but we may wait until we have received the goods or until you provide proof of return.
You must return items at your own cost to:
Full of Yoga, Ouwegemsesteenweg 54, 9750 Ouwegem.

9.5. Refunds are issued using the same payment method used for the original transaction.

Article 10 – Complaints

Complaints about invoices, services, or products must be submitted in writing within 8 days.
You may also file a complaint with the Belgian Consumer Mediation Service:
http://www.consumentenombudsdienst.be/nl

Article 11 – Liability

11.1. General
We commit to performing our services with care and expertise. Our obligation is a best-effort obligation, not a result guarantee.

11.2. Force Majeure
We are not liable when we cannot meet our obligations due to force majeure. If performance becomes impossible, the agreement may be revised or terminated by mutual consent.

11.3. Third-Party Relations
We are not liable for damages arising from services or disruptions caused by third parties.

11.4. Contractual Failures
If you believe we fail to meet our obligations, you must notify us in writing and allow reasonable time to remedy. Liability is limited to the amount covered by our professional liability insurance. Indirect or consequential damages are excluded.

11.5. Website
We are not liable for damage resulting from hacking, phishing, or other cybercrime. We take all reasonable security measures available.

Article 12 – Intellectual Property

All designs, products, materials, images, lessons, downloads, and content are the exclusive property of the Service Provider and protected by intellectual property laws.

You receive a personal, non-transferable, non-exclusive license to use them for personal use only, during the term of the agreement.

Copying, sharing, publishing, modifying, or selling any content is strictly prohibited.

Purchased digital products may never be shared with third parties.
Copying physical yoga card sets is strictly forbidden.

Article 13 – Data Processing

By accepting an offer, you agree to the processing of personal data as outlined in our Privacy Policy.

We process client contact data for customer management, marketing, and execution of the agreement.

Article 14 – Confidentiality

Both parties must keep all confidential information strictly secret. Breaching confidentiality results in a fixed compensation of €1,500, without prejudice to further damages.

Article 15 – General Provisions

Rights and obligations may not be transferred without consent.
If any provision is invalid, the remaining terms remain in effect.
Belgian law applies, and disputes fall under the jurisdiction of the courts of East Flanders.