Terms of service
Article 1 – Definitions
In these general terms and conditions, the following terms shall have the following meanings:
**Service Provider:** Liesbeth De Backer
**Customer:** The consumer or entrepreneur who enters into an agreement with us and thereby accepts the general terms and conditions.
**Offer:** All offers made by us, whether via the website, through social media, or via email.
**Service:** The services we provide: Liesbeth De Backer
**Products:**
- Physical products
- E-books and downloads
- Online training
- Physical yoga classes: private and group
- Workshops in schools and businesses
**Agreement:** The agreement concluded between you as the Customer and us as the Service Provider.
**Commencement Date:** The agreement takes effect on the day of signing the purchase of the product or service.
**Right of Withdrawal:** The consumer's right to withdraw from a distance agreement within the statutory cooling-off period and in accordance with Article VI.47 et seq. of the WER (Code of Economic Law). If you act as a business, you are not entitled to the right of withdrawal.
**In Writing:** Written communication via email or by registered mail when necessary.
**Website:** www.fullofyoga.be
Article 2 – Applicability of General Terms and Conditions
2.1. In these general terms and conditions, we describe the rules based on which we, as the Service Provider, will provide our services and products to you, as the Customer. These terms and conditions apply to all our quotations, offers, training, agreements, services, and products, and contain important information about your rights and obligations.
2.2. These general terms and conditions always take precedence over any general terms and conditions of the Customer, unless there has been a written agreement to the contrary.
2.3. The latest version of these general terms and conditions is always applicable.
Article 3 – Offer and Acceptance
3.1. We, as the Service Provider, always make an offer through the website.
3.2. We, as the Service Provider, have the right to adjust rates and/or conditions. The offer that existed at the time you, as the Customer, accepted it, i.e., made a purchase, is the applicable offer.
3.3. We, as the Service Provider, cannot be held to our offer if you, as the Customer, could reasonably understand that the offer, or part thereof, contains an obvious material mistake or clerical error, such as an unrealistically high discount or unusually low asking price.
Article 4 – Execution of the Agreement and Customer Information
4.1. We, as the Service Provider, offer various types of services and products, unless otherwise agreed in writing. Our services include:
- Physical products
- E-books and downloads
- Online training
- Physical yoga classes: private and group
- Workshops in schools and businesses
4.2. When you, as the Customer, purchase our services or products and thus accept the offer, you are obliged to pay the full amount. Even if the agreement is terminated prematurely by you, as the Customer, you will still have to pay for the entire package of lessons.
4.3. We, as the Service Provider, carry out the assignment to the best of our ability and in accordance with the rules of the art. We, as the Service Provider, are not liable for not achieving the result you, as the Customer, intended.
Article 5 – Cancellation Policy
5.1. If you, as the Customer, need to cancel one of the physical yoga lessons, this can be done free of charge if it is communicated to us, as the Service Provider, more than 24 hours before the session. If you, as the Customer, inform us, as the Service Provider, within 24 hours prior to the yoga class, we, as the Service Provider, reserve the right to charge for this class.
5.2. If you, as the Customer, cannot attend one of the lessons in the yoga series, you, as the Customer, cannot make up for this lesson.
Article 6 – Compensation
6.1. General
The price is always stated on the website of us, as the Service Provider. If you, as the Customer, act as a business, we, as the Service Provider, will issue an invoice to you, as the Customer.
The specified rates are always expressed in euros.
The agreed rate includes all costs. If there are any additional costs, we, as the Service Provider, will always notify you, as the Customer, clearly.
6.2. Payment
6.2.1. You, as the Customer, must pay for all goods and services through the website of us, as the Service Provider. If you, as the Customer, act as a business, we, as the Service Provider, will issue an invoice.
6.2.2. You, as the Customer, will transfer the entire amount of the invoice to the account number BE25 7512 0748 7282 of us, as the Service Provider, with the invoice number, as found on the invoice. The invoice must be paid within 30 days unless otherwise agreed in writing.
6.2.3. In case of non-payment or default of the invoice within the specified period, all outstanding invoices become immediately due and payable by operation of law, without prior notice, and the Customer is required to pay default interest of 5% per month on the invoice amount, as well as a lump-sum compensation of 10%, with a minimum of 50.00 euros. In case of partial payment, full compensation is still owed.
6.3. Stated Selling Price B2B
If you, as the Customer, act as a business and wish to sell our card sets, you, as the Customer, will receive the predetermined selling price in PDF upon purchase. It is prohibited for you, as the Customer, to deviate from the prices in this annex.
Article 7 – Duration and Delivery
7.1. For the purchase and delivery of physical products, the following provisions apply:
The delivery address is the address provided by you, as the Customer. We, as the Service Provider, are not liable for errors in providing this delivery information.
7.2. We, as the Service Provider, make every effort to deliver our physical products within a delivery period of 5 working days in Belgium and 7 days in the Netherlands.
If products are not in stock, you, as the Customer, will be informed of the adjusted delivery time.
7.3. In case of delayed delivery of
the product, we, as the Service Provider, will inform you, as the Customer, within a reasonable time. If the delivery is delayed, you, as the Customer, have the right to terminate the agreement free of charge.
Article 8 – Right of Withdrawal
8.1. If you, as the Customer, purchase physical products from us, as the Service Provider, you have a cooling-off period of 14 days to dissolve the agreement without giving any reasons. You must inform us, as the Service Provider, about this within 14 days.
8.2. In the event of the right of withdrawal as referred to in paragraph 1, you, as the Customer, bear the costs for returning the product.
8.3. The right of withdrawal does not apply to:
- Online training
- E-books and other digital content that can be downloaded
- Individual physical products that are opened and therefore cannot be returned for reasons of hygiene
Article 9 – Complaints and Liability
9.1. Complaints about the execution of the agreement must be reported within 8 days, fully and clearly described, to us, as the Service Provider, after the Customer has discovered the defects.
9.2. If a complaint is well-founded, we, as the Service Provider, will repair or replace the delivered products or services free of charge.
9.3. Our contractual and legal liability is limited to intent and gross negligence on our part. We, as the Service Provider, are not liable for indirect damage, such as financial or commercial loss, loss of data, or non-material damage.
Article 10 – Intellectual Property
10.1. All intellectual property rights on our products, as well as on the website, information, communications, or other expressions concerning our products and services, rest with us, as the Service Provider.
10.2. It is prohibited to make use of, include, modify, copy, disclose, and disseminate the products or services of us, as the Service Provider without our explicit written permission.
Article 11 – Processing of Personal Data and Confidentiality
11.1. We, as the Service Provider, process your personal data in accordance with our Privacy Policy.
11.2. You, as the Customer, are obliged to observe strict confidentiality with regard to all information and details that we, as the Service Provider, provide to you in the context of the agreement.
Article 12 – General Provisions
12.1. Transfer of rights and obligations under the agreement between you, as the Customer, and us, as the Service Provider, is only possible with our explicit written permission.
12.2. If any provision of these terms and conditions is null and void or annulled, the other provisions of these terms and conditions will remain in full force.
12.3. The agreement between you, as the Customer, and us, as the Service Provider, is governed by Belgian law.
This translation is intended to provide a general understanding of the terms and conditions and should not be considered as legal advice. For complete and accurate details, please refer to the official Dutch version of the terms and conditions provided by Liesbeth De Backer, "Full of Yoga."